This article aims to introduce Facility management as defined by standard EN 15221, to describe the development of this field, to determine its target, to identify ways in which the Facility management is implemented, to define the level of management where processes are managed and finally clarify the position and mission of the Facility manager, whether the service recipient or the provider. This article summarizes the basic facts and information about the dynamically developing field, which over time becomes an integral part of our working life.
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